Shipping & Returns

All items are made to order just for you. Cards dispatched within 24-48 hours of ordering. Journals, notebooks and photobooks take a little longer, 48-72 hours from ordering.

Our delivery costs are based on weight, cost will be calculated at checkout. However here is a rough guide to pricing:

Delivery Options for cards:

Standard shipping £0.85 – 2 business days (Royal Mail 2nd Class)

Fast Shipping £1.50 – 1 business day* (Royal Mail 1st Class)

Express Shipping £4.99 – 1 business day (Royal Mail Tracked 24)

*98% of 1st class deliveries arrive the next day.

Delivery Options for Journals, Notebooks & Photobooks:

Standard shipping £2.99 – 2 business days (Royal Mail 2nd Class)

We are a small independent business, mostly operating as a single person business. We aren’t Amazon, we aren’t Moonpig. Of course we still aim to get all orders made and shipped asap, but please keep in mind our timeframes when ordering.

We understand that birthdays and other occasion are time sensitive, so please order with enough time to avoid disappointment.

Returns

Due to the personalised nature of our products, we don’t typically accept returns. If you’re not happy with your order please let us know within 7 days of receipt of the parcel.

For non-personalised products, we accept returns within 14 days of receipt of the parcel, please email hello@thepaperbureau.com to start the return process.

Faults/Misprints

Sometimes these things happen, a small misprint may slip past our quality control.

To allow us to assist you, please email hello@thepaperbureau.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.